How do I place an order?

You can place an order by contacting our sales team through the contact form, email, or phone. Our team will guide you through the process, confirm product availability, provide a quotation, and arrange shipping based on your requirements.

What is the minimum order quantity (MOQ)?

MOQ varies by product. Standard MOQ for menthol products is 500 kg, for essential oils 200 kg, and for aroma chemicals 200 kg. Trial samples of 1-5 kg are available for evaluation. Custom MOQ arrangements can be negotiated for long-term supply agreements.

What payment terms do you accept?

We accept various payment methods including Letter of Credit (L/C), Telegraphic Transfer (T/T), and Bank Transfer. Standard payment terms are 30% advance and 70% against shipping documents. Custom terms may be negotiated for established relationships.

How do you ensure product quality?

Our quality assurance process includes supplier qualification, incoming raw material testing, in-process quality checks, and final product analysis. All products are tested by GC/HPLC analysis, physical property determination, and organoleptic evaluation before shipment. Each batch is assigned a unique lot number for full traceability.

Frequently Asked Questions

Find answers to your questions here

Products

Each shipment includes a Certificate of Analysis (CoA), Material Safety Data Sheet (MSDS/SDS), Certificate of Origin, Packing List, Commercial Invoice, and Bill of Lading. Additional documentation including GMP Certificate, Fumigation Certificate, Halal Certificate, and Kosher Certificate is available on request.

Yes, we provide product samples of 1-5 kg for evaluation purposes. Samples are charged at cost with shipping charges applicable. Sample cost is refundable upon placement of a commercial order.

Yes, we offer custom blending and formulation services for volume commitments. Our technical team works with you to develop formulations that meet your specific requirements for purity, viscosity, odour profile, and other parameters.

Shipping & Logistics

We offer multiple shipping options including sea freight (FCL and LCL), air freight, and courier services for smaller shipments. We work with reliable freight forwarders to ensure timely and safe delivery to your location.

We currently ship to 15+ countries across the Middle East, Africa, Europe, Southeast Asia, and the Americas. Contact our team to check availability for your specific destination.

Standard lead time is 7-10 working days from order confirmation for in-stock products. Custom orders or blended products may require 15-20 working days. Shipping time depends on the destination and mode of transport.

Still Have Questions?

Can't find the answer you're looking for? Reach out to us and we'll be happy to help.

Frequently Asked Questions

Products

What quality documentation do you provide?

Do you provide product samples?

Can you supply custom formulations or blends?

Shipping & Logistics

What are your shipping options?

Which countries do you ship to?

What is the typical delivery time?

Still Have Questions?

Request a Quote